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Plumbing & Heating Knowledge Centre

Trusted plumbing advice, boiler help, emergency guidance and heating tips from experienced Gas Safe engineers serving homeowners across London.

Browse hundreds of practical guides, fault codes, maintenance advice and emergency solutions.

Need an emergency engineer?

For urgent plumbing and heating emergencies, we are a call away

When to Call a Professional

Some boiler and plumbing problems require qualified assistance. Never remove your boiler casing or attempt internal gas repairs. If your boiler repeatedly breaks down, leaks or stops working, professional help may be needed.

Boiler Fault Code Library

Find Your Boiler Fault Code

Seeing an error code on your boiler? Select your manufacturer below to explore common fault codes, possible causes, safe checks and when to call an engineer.

Logic / Vogue

Ideal

Find Ideal boiler fault codes, lockouts and pressure-related errors.

F1 F2 L2 LC
View Ideal Codes
Duo-tec / 800

Baxi

Baxi fault codes covering pressure, flame detection and circulation issues.

E119 E133 E125 E160
View Baxi Codes
Energy / Betacom

Glow-worm

Common Glow-worm error messages, lockouts and heating system faults.

F22 F28 F29 F75
View Glow-worm Codes

Fault-code meanings vary by boiler model. Always consult the manufacturer's instructions for your appliance.

Plumbing & Heating Advice from Keystone London

Our guides draw on practical plumbing and heating experience across London. Gas and boiler work is carried out by appropriately qualified Gas Safe registered engineers.

About Keystone London
Common questions

Knowledge Centre FAQs

Answers to common questions about using our plumbing, boiler and heating guides safely.

Cannot find the right answer?

Speak with the Keystone London team and explain the problem you are experiencing.

Call 02033 699 999
How do I find the right guide for my problem?

Begin with the symptom you have noticed, such as no hot water, low or high boiler pressure, unusual noises, cold radiators or ignition failure. The relevant guide explains common causes and sensible next steps.

Can I repair a boiler problem myself?

You can perform basic user checks described in the relevant guide, such as checking boiler pressure, thermostat settings or whether the property has power. Never remove the boiler casing or attempt to repair gas or internal components yourself.

Can one fault cause both no heating and no hot water?

Yes. Low pressure, ignition problems, system lockouts, controls and internal component faults can affect both heating and hot water. Check whether the boiler is displaying a fault or error code.

What should I do if my boiler is leaking?

Switch the heating off if it is safe to do so, protect the surrounding area from water and arrange an inspection. Do not remove the boiler casing. Read our boiler leaking guide for further information.

What should I do during a plumbing emergency?

If it is safe, isolate the affected water supply and move belongings away from the leak. For uncontrolled water, burst pipes or overflowing fixtures, contact an emergency plumber as soon as possible.

When should I call a Gas Safe engineer?

Call a Gas Safe engineer when a boiler repeatedly locks out, will not ignite, leaks, displays a persistent fault code or requires access to internal components. Suspected gas or combustion problems require urgent professional attention.

Do Keystone London engineers cover my area?

Keystone London serves homes and businesses across West, South West and Central London, including Chelsea, Fulham, Kensington, Hammersmith, Putney, Battersea, Wandsworth, Westminster and surrounding areas.

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